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A countdown warns you before you're dropped from a chat for inactivity

· One min read
Hola Tienda

When you join a conversation to handle it yourself, you now see how much time you have left before the AI takes back over due to inactivity — and it turns red right before it happens.

How it works​

When you join a conversation on your website or your Smart Assistant, the AI stops replying while you're present. If you go inactive, a small countdown appears once there's less than 3 minutes left before the AI takes control again — and it turns red in the last minute, so you notice in time.

It resets with any sign that you're still there​

Moving the mouse, clicking, typing, or sending a message resets the countdown and makes it disappear again — you don't need to send a message every so often just to keep the AI from taking the conversation back while you're still there.

More details in Your Smart Assistant.