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You can now create an Assistant Team

· One min read
Hola Tienda Team
Hola Tienda

If your business has several areas or specialties, you can now create a Team instead of a single assistant — so each topic gets answered by the right specialist, without your customer having to figure out who to write to.

How does it work?​

A team doesn't have its own knowledge base: it brings together several of your existing assistants (for example, one for sales and another for technical support) and, on every message, decides which one should take over the conversation based on what the visitor writes. To your customer, it all looks like one continuous conversation — even though it switches between assistants behind the scenes depending on the topic.

How to set it up​

Create it from the same button where you create a new assistant, choosing "Create Team". Once created, use its Team tab to choose which assistants are part of it (only the ones you have active) and describe, for each one, when it should respond — for example "pricing and plan questions" or "post-sale technical support".

More details in Smart Assistant.