The welcome message that makes your first 'hello' on WhatsApp count

Your Hola Tienda page is built to do one thing really well: get your visitors to tap the WhatsApp button and message you. But once they take that step, what happens next is up to you.

When a customer clicks through and says hello, how fast and how clear your reply is makes all the difference. If you take a while to respond, or the conversation starts off "cold," it's easier for them to lose interest. That's why it's worth preparing your secret weapon: an automated greeting.

The automated greeting that keeps the conversation going

If you use WhatsApp Business, set up a "Welcome message" or a "Quick reply" that guides the conversation from the very first second. You can copy and adapt this text:

"Hi there! So glad you wrote to us from our website. 🌟 Tell me, which of the products or services you saw caught your eye, so I can confirm availability right away?"

Why does it help?

You save your customer time, avoid the generic greetings that cool down a conversation, and make the most of the fact that they're arriving with active interest right after browsing your page. It's a small adjustment you can set up today in your WhatsApp Business account.

Don't have your WhatsApp button set up on your page yet? You can do it from the editor — see Your page editor.