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Your assistant shows the colors of your products

· 2 min read
Hola Tienda Team
Hola Tienda

When a product in your catalog comes in several colors, the assistant no longer just names them: it shows them.

When the palette shows up​

The palette appears only when color is part of the conversation about a product:

  • When adding a product before the color is chosen. The assistant asks for the color and shows a circle for each available color below. In the web chat, the customer taps a circle and the choice is sent by itself.
  • When asking about a product. If the customer asks about a specific product and the assistant names its colors, they see them as circles. On the web, tapping one sends "Add 1 product color" and the assistant adds it to the order.

It does not appear when listing the order, in a summary, or when showing the whole catalog; in those cases the colors are plain text.

WhatsApp, Messenger and Instagram​

On these channels the customer receives the palette as an image with the circles and their names, right after the text. They choose by typing the color name.

What you need to have set up​

The product characteristic (for example "Color") must have Use color turned on in its values, with the color picked, and the product must have combinations (SKUs) for those values. Only the colors that are actually sold are shown.

More changes​

  • Characteristics from Smart Sales: the Characteristics button in the Products tab also appears when the assistant has a related website; changes are saved in the catalog they share.
  • Less noise in the order: the order total and the free shipping notice now appear only when the order changes (a product is added or removed, or a quantity changes). While an option such as the color is still missing, the assistant only asks for it.