Your advisor's replies now actually reach your customer's WhatsApp
· One min read
When a customer messages your Smart Assistant over WhatsApp and an advisor from your team joins the conversation from your panel, their reply now reaches your customer's real WhatsApp — in text and in voice too.
What changes
Before, an advisor's manual reply only showed up in your chats panel — your customer never received it on WhatsApp, only whoever was following the conversation from the panel. Now it does: whether you type or record a voice note from there, your customer gets it exactly like any other WhatsApp message.
How it arrives for your customer
- A text message from the advisor arrives signed with their name.
- A voice note arrives as a real, playable audio — not just text describing it.
- If the reply includes a link, it arrives as a button, not a bare URL.
This applies to any conversation that started over WhatsApp, as soon as you join it from your chats panel.
More details in Smart Assistant.