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Smart Assistant

The Smart Assistant is your own AI chatbot for your website's public page. Once activated, it replaces the floating WhatsApp button: your visitors chat directly with your assistant (by text or by voice), using the real information from your business and your pages to answer them.

How do I activate it?​

You need the Web Hosting extension active — see Extensions. With it active, go to the robot icon 🤖 in the editor's middle-right panel (next to Change Theme), or through Settings ⚙️ → Smart Assistant.

What can I configure?​

  • Name and greeting: how your assistant introduces itself to your visitors.
  • Avatar: generate one automatically or upload your own.
  • Biography and profile: additional context about its personality and role.
  • Conditional links: URLs your assistant can offer depending on what the visitor asks.
  • Voice: choose from 6 voices (3 male, 3 female) for spoken replies, or turn it off.
  • Visual theme: the default style, one inspired by WhatsApp, or "Boty" (the same style as your editor's chat).

What can it answer?​

Your assistant knows your page's real information: your business name and description, your sections' content (including testimonials, FAQs, etc.), your product catalog, and your blog articles. If a visitor asks to speak with a person, or asks something your assistant genuinely doesn't know, it offers to contact you directly by WhatsApp or email.

Token usage​

Unlike Boty's advisory chat (which never consumes tokens), your Smart Assistant's replies to your visitors do consume tokens from your balance — see AI Tokens for the full detail.

From the same settings tab you can copy a link to a full-page version of your assistant (holatienda.com/ia/your-slug), to share directly on your social media or anywhere else, without going through the rest of your page.

Conversations with your visitors​

You can watch your visitors' conversations with your assistant live, and step in to write to them yourself at any time, from My Account → Customer Chats.